Please click on the relevant publication for further information and to order copies.

Positive Action – an introduction to Positive Deviance – £7.50 + £2.00 P&P
How “positive deviance” helps to identify changes that can be delivered within existing resources.

Positive Deviance –£FREE (pdf download)
An article written for Quality World – September 2007

The Middle Manager in Local Government – Change Victim or Change Agent? – £20.00 + £5.00 P&P
A study of the potential of middle managers to act as change leaders, and ways of supporting middle managers in this role.

Executive Summary - the Middle Manager in Local Government – Change Victim or Change Agent – £FREE (pdf download)
The executive summary of the paper above, highlighting ways of developing potential middle management change champions.

The Service Review Project Manager – £25.00 + £6.50 P&P
A practical guide to using the Excellence Model to engage staff and improve services in the public sector, and tips on managing communications and the review process.

Engaging with Excellence –£FREE (pdf download)
How Southampton City Council used the Excellence Model to continue their improvement journey.

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