The Service Review Project Manager Includes:
Case Studies
Practical examples of actual Public Sector business planning and service review projects, Best practice, pitfalls to avoid.
Meeting Stakeholder Needs
Identifying review scope and objectives, planning with the end in mind, involving the right people.
The EFQM Excellence Model™ in practice
Choosing the approach, interpreting the words, managing the review.
Delivering Real Improvements
Moving on from the review, links to performance management, making an impact.
Also includes CD-ROM
Workbook and pro-forma's, questionnaires, scoring spreadsheet, GANTT chart.
Cost: £25.00 + £6.50 P&P
