Merck creates 17 per cent sales increase with explosive new management tool – Positive Deviance

Merck & Co., Inc. – a large corporate multinational and one of the most successful pharmaceutical companies in the world – took an unusual approach to improve sales in its Mexico office. The management relinquished control and gave the employees the power to take the necessary steps towards success, producing a 17 per cent increase in sales. In the process employees were fully engaged, relationship lines re-drawn for the better and confidence boosted.  Read more  download pdf file

Examples of Woodward Lewis LLP’s previous private sector projects

Business planning facilitation and training for:
Pivot Point International Inc, Chicago;

EFQM Excellence Model implementation
Interserve Project Services

Development of HR strategy
Royal and SunAlliance Investments

Training needs analysis
Southern FM

Investors in People implementation and accreditation
BAe Systems head office; Vidal Sassoon; Hairdressing Training Board; Tilbury Douglas Construction (and Interserve Project Services Ltd); Commercial Union/Aviva nationally

Recruitment and talent management
Arcadia plc; Michael Page Financial

Working with you to use the Excellence Model helped us focus on the needs of the community and engage front-line staff. We did six months’ work in two weeks – people understood the branch service plans and it helped to set peformance standards for community engagement. It’s kept us on the straight and narrow since, and has made a fundamental change in putting the customer at the heart of the service.