We provide consultancy and facilitation support to major change projects, and leadership and management development courses and programmes.

We support strategic change such as reorganisation, partnering, service improvement, culture change and efficiency gains by:

• Being independent of key partners and suppliers so we can quality-assure the people aspects of key change projects such as strategic service partnerships.
• Minimising fear and resistance to change, and building ‘change-readiness’ through coaching and workshops, building new cultures.
• Rebuilding and developing teams during and after change.
• Treating client managers and people with respect.
• Finding some short-term wins within an organisation’s current resources, through innovative, but tried and tested methods such as ‘positive deviance’.
• Improving internal and external communications around change.

“The project to integrate the Excellence Model in business and service planning has gone well.  It gives me an overview of the management strengths and issues in each directorate, has improved internal communication and, now we are also integrating financial planning and budgeting, gives us a means of driving out efficiencies in a constructive way.  The success of the project is in no small measure due to your (Jane Lewis’s) personal commitment and enthusiasm.”

Brad Roynon, Chief Executive, Southampton City Council